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On our shop, click “Design your product,” and choose color, quantity, format, and decoration options to see the price update. Once your cart is ready, you can proceed to checkout. You'll provide billing and shipping information, and choose between paying by bank transfer or credit card (Visa, Mastercard, American Express, or UnionPay). Throughout the process, you'll receive updates and can contact our team anytime via chat, email, or phone.

You can find the MOQ for a specific product on its page. The MOQs are generally imposed by our partners. If the MOQ represents a barrier, feel free to contact us.

Yes, the MOQ applies to the total quantity. Therefore, it’s possible to order different sizes as long as the MOQ is respected.

Yes! You can purchase a sample of almost all our products. Simply select "Buy a sample" on the product page, and once received, you can touch, test, and feel the product before committing to a full order.

The final price for a product depends on different elements, such as the quantity, the customization technique and the logo. Feel free to request a quote to get a more precise price.

The main reason for price increases is the rising cost of raw materials, which impacts the overall product price.

We always try to get back to you with a proposal within 24h after we receive your quote

First of all, our prices are degressive, i.e. the higher the quantity, the lower the unit price. For additional discounts on larger quantities, do not hesitate to contact us.

In order to see all the options for the color(s) of a product, check the corresponding product page. If you cannot find the color you are looking for, feel free to contact us.

It depends on the product. Many items allow multiple customizations. Check the product page for available techniques and customization positions. You can also choose to apply the same or different logos on different positions.

Almost all the logos can be put on merch. If a design is unfortunately not a good match, we will inform you. The dimensions and the number of colors of a logo will influence the type of customization available. However, we always try to offer you the most suitable technique based on your logo.

We accept the formats .ai, .eps and .pdf as long as your logo is vectorised. A vectorised logo is super important to ensure the quality of the customization.

We usually work with Pantone colors. It is always better to communicate your specific Pantone colors to our team in order for us to make sure the right colors are used. Otherwise, we will find the closest match possible.

Yes, our Production Team will send you the e-proof with all the details of the product and customization. You’ll need to review and confirm the e-proof before we proceed with production.

Lead times vary depending on the product, customization techniques, and season. Be sure to check the lead times on our website, and feel free to contact us for more information.

All product details are available on each product page. You can also visit our Transparency page to learn more about our partners. For further information, feel free to contact our team.

All the brands we are working with are available and listed on our Brands page.

On each textile product page, you’ll be able to find the available sizes. Feel free to contact us if you cannot find it.

It depends on the desired product as well as on the ordering date.

No. Merchery offers a full service starting from a careful selection of products to the branding of these.

Our catalogue is evolving every week. We might be working on that product at the moment, we advise you then to contact us to get more information. Any product proposal can be discussed with our product team ([email protected]) as long as it fits our values and requirements.

Yes! We offer custom gift boxes. For more information, visit our Custom boxes page page.

It depends on the products you are ordering. White label products, e.g. steel mug, sport bottle and organic pouch, can be resold. However, products from well-known Brands, such as Patagonia, Dopper, Opinel and Victorinox, can't be resold.

The Product Team is always looking for new products to add to our catalogue. Though it needs to meet certain standards and criteria. If you think that your products are high-quality and fitting the values of Merchery, please write to our Product Team at [email protected].

Samples must be paid for in advance, either directly online or via bank transfer. For custom orders, payment can be made on the website, by bank transfer, or through online payment. Production will begin once payment is received.

Merchery’s policy is to receive the full payment before the production of the order starts.

You can pay either with credit card or by wire/ACH transfer.

Of course! We just ask you to indicate this when your are checking out for your order request. Our Team will then contact you to collect all the addresses and related information.

Yes, we can ship almost everywhere in the world. We are always informing our clients whether or not we can ship to a specific destination.

Each product has its own lead time. An estimate of the lead time is always indicated on the product page. However, the lead time usually varies depending on the availability and the season. Feel free to contact us to know more about a product’s availability.

The lead time is expressed in working days.

Yes, we do! However, express shipping is only available for certain products and at specific times of the year. Please contact our team to see if this option is available for your order.

We offer this service only to our Merchery Logistics clients. Learn more about it here.

When shipping outside the US, customs duties may apply. Shipments are typically sent under DDP (Delivered Duty Paid) incoterms, meaning we handle the payment of these fees. However, clients can choose to use DAP (Delivered at Place) incoterms, in which case they would handle the payment of these fees themselves.

Merchery Logistics is available for every company willing to produce merch, store it, and send it whenever and wherever they want, e.g. to your employees’ place, your offices or your clients’ place. However, several conditions must be met.

You can first check the Logistics page in order to see if you might be interested in this service. The visitors also have the opportunity to book a demo with our team to learn more about it. If this is what you’re looking for, you’ll be onboarded on the platform as soon as your merch will be ready.

Once all the merch is ready and put in stock in our warehouse, it takes only a few minutes to create your company account.

No, Merchery stores products according to your quantity requirements as long as it meets the products’ MOQ.

Our warehouse is located in Belgium.

There is currently no fee for using the platform. The costs related to the service are the costs of the products’ storage, the boxes’ preparation fees, and the shipping costs as indicated on the Logistics page. These costs are invoiced to the customer at the beginning of the following month.

Club members can earn up to 10% back on orders for every new customer referred through our referral program. You’ll also enjoy extra discounts on large orders, and receive priority service for bespoke requests.

Bespoke service is available on request for specific products but only for very large quantities (above 1000 pcs). For example, choosing a Pantone matched colour for a product or creating a new one. This service is reserved to our Club members or should be done on request on [email protected](mailto:[email protected]).

A dedicated Team will help you to create your wildest customer projects. You’ll also have access to free samples and to our packshots layered in Photoshop to generate your own mockups. Join the Club to discover many other advantages.

The Club is for all the creatives that produce merch for their customers. We usually work with branding agencies, communication agencies, event agencies or freelancers.

That’s very simple! You simply have to fill the form in to subscribe!

Joining the Club is completely free of charge!

At Merchery, we commit to use business as a force for good. We joined the 1% for the Planet movement and we are now a Bcorp certified company. We also work alongside Tapio to measure and monitor our carbon footprint. While growing, we’ll always make sure that our decisions have a positive impact on all stakeholders.

Our Product Team carefully selects partners and curates products that are long-lasting, well-designed, and useful. These three pillars are key to staying aligned with Merchery’s core values.

You can read everything about this topic on our website.

Yes! You’ll find it in Merchery’s Terms and Conditions within the chapter Return Policy.

Merchery has its own Privacy Policy in which you can find out how we manage personal and private data.