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    FAQ

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    We might have the answer.

    Pricing

    Every project is unique and our prices depend on your volume, your artwork, your deadline, which is why we prefer to provide a quote once we receive the details of your order. Ask for a quote and we’ll get back to you within 24 hours.

    We have declining prices, which means the bigger the volume of your order is, the lower the price. However, we’re also more than happy to discuss any further discounts in case of large volumes!

    Practical

    We’ll get back to you within 24hours. If we need any additional information in order to draft the proposal, we'll contact you directly.

    Our headquarters are located in Belgium (Brussels) and in the US (New York). Our products are available worldwide, as we ship all over the world!

    Of course! Depending on where you’re in the world, feel free to call our Europe office (+32 2 808 59 06), US office (+1 929-265-7350) or UK office (+44 20 3966 2632).

    Our lead times will vary depending on the product, the quantity and the part of the world where your merchandise needs to be shipped. Tell us more about your request here or fill out our of form and we’ll be in touch with you soon!

    Yes. All our products can be customized in different ways: color, printing, laser engraving and many more!

    Our catalog is evolving every week, and we might be working the product at the moment. We have hundreds of products in our pipe that can already be customized for you. Just drop us a line and we'll see what we can do.

    Each minimum order quantity is indicated on the product page. Do not hesitate to contact us, we'll see together if we can help you with your request.

    Your order can be shipped to multiple addresses, tell us more about your request by filling out our form.

    Yes, we’ll be so happy to! It’s the reason why we created our dedicated fulfillment service, Merchery Logistics. Feel free to book a demo with us to learn more.

    Customization

    Our catalog is evolving every week, and we might be working the product at the moment. We have hundreds of products in our pipe that can already be customized for you. Just drop us a line and we'll see what we can do.

    Yes. All our products can be customized in different ways: color, printing, laser engraving and many more!

    Sure, most of the time it’s possible! Please specify your request through our form or drop us a line here.

    We would love to! Our team of in-house designers will prepare a layout mockup of your product with the vectorized format you have sent us over.

    Sustainability

    Sustainability is essential at Merchery to achieve our environmental goals. We always keep sustainability in mind when taking strategic directions. Our mission is to reduce waste sent to landfills by offering beautiful, customizable, and sustainable products for your brand to shine in real life.

    At Merchery we always strive toward improvement. This is done by providing more training to our employees, growing our team of talent, continuously getting stricter when it comes to product selection, and finding new ways to collaborate with organizations with environmental and social initiatives.

    We go through a deep selection process, taking into account the design quality as well as environmental and social standards. We also wrote a code of ethics that each of our producer must accept. Read more about our transparency here.

    We always prioritize ground shipping over air freight which can explain a longer transportation lead time.

    Merchery is part of the 1% of the planet community, which means that we donate 1% of our revenue to nonprofit organisations. We’ve also become Bcorp certified this year!

    Being a Bcorp certified company means we’re committed to use the power of our business to build a more inclusive & sustainable economy. It means we, as a business, are meeting high standards of verified performance and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. We’re so proud to be part of this movement!

    Didn’t find an answer? Don’t hesitate to contact us by email at [email protected], or directly by phone: North America: +1 929-265-7350 Europe: +32 2 808 59 06 or +44 20 3966 2632

    UNITED STATES