You have a question?
We might have the answer. Ordering Pricing Customization Samples Products Payments After Sales Shipping Club Business for Good Terms and Conditions, Return Policy and Privacy Policy Ordering How does the ordering process work at Merchery?
What is the minimum order quantity (MOQ)?
Is it possible to order different sizes for textile?
Is it possible to see a product before ordering?
What should I check before confirming my order at checkout?
Will it be possible to see the e-proof before my order goes into production?
Pricing Why are your prices not fixed and vary within a range?
Why the price of a product has increased since my last order?
What is your average response time?
Is a discount possible for large volumes?
Customization What are the available color(s) for your products?
Is it possible to have more than one customization on a product?
Are there any constraints on the logos that can be put on merch?
What file format do you need for our company logo?
What colour system do you work with?
What should I check before confirming my order at checkout?
Is it possible to shorten the lead time for production?
I would like my design bigger but the website is not allowing me.
Samples Can I create a branded sample?
How can I order a sample?
What is the lead time for a sample?
Is the shipping price for a samples order fixed?
Products How can I find out more about your products?
Which brands do you sell?
Do you have a size chart for textile products?
How long do food products last?
If I already have my products, can you customize them for me?
Is it possible to order a product that is not in your catalogue?
Is it possible to put different items into gift boxes?
Can Merchery products be resold?
How can I suggest my products or brand to Merchery?
Payments Which types of payment methods do you accept?
When should I proceed with the payment?
Does the full amount have to be paid immediately?
After Sales How can I check my order status?
How does your process work regarding a complaint?
Shipping Can you ship the merch to multiple addresses?
How long does it take to receive an order?
Is the lead time measured in working days or calendar days?
Do you have an express service?
Which are the costs associated to international shipment outside US?
Do you offer dropshipping?
How can I estimate my shipping costs?
Club What exclusive benefits do Club members receive?
Is it possible to create a Bespoke product?
How much does it cost to become a Club member?
Why should I become a Club member?
How can I become a member of the Club?
Business for Good What does it mean for Merchery to be committed for the planet?
How does Merchery source its products?
Terms and Conditions, Return Policy and Privacy Policy Where can I find your Terms & Conditions?
Do you have a Return Policy and where can I find it?
How do you manage the personal and private data?
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